Cancellation of Order before Dispatch

1. Any Product purchased from the Website can be returned to the Company only if the Product supplied by the Company is seal pack, if your mind changes and the Product received is different from the Product that was ordered.
2. If customer receives damaged or defective material Hospitality Town is not responsible for such reason.
3. User shall be entitled to cancel an order of any Product, booked on the Website, by placing a “Cancel Order” request, by logging a call with Companies Customer Care Center by phone or E-mail.
4. If customer request to cancel the order or there’s a mistake from customer’s behalf while ordering and customer asks for refund then as per our policy 5% plus processing fee and shipping charges will be deducted from total amount. and When the customers order is dispatched from our side and then if they ask for cancellation then as per refund policy 5% plus processing fee plus shipping charges will be deducted from full amount.
5. If Hospitality Town us not be able to Dispatch the product within 10 Working days and in near future if customer asks for refund, Hospitality Town will provide full amount of Refund.
6. The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
7. We will accept the return of the products, provided such return is for products that are wrongly delivered, wrong product, incomplete package etc. Reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you are requested to send such products through any available courier services.
8. The charges of return shipment are not refunded by us. The customer has to pay the charges from their side.
9. If Courier opened by the customer and if he/she want to return the product than they cannot replace the product nor refund will be given to the customer according to our policy.
10. For damaged product customer has to send material to our registered address whose courier charges will be charged extra and customer has to bear those charges.